Other than the terrible customer service, our room reeked of cigarette smoke, we were not told of the name change from Grafton Hotel to Hotel Ziggy and were driving aimlessly around to find it. The staff was rude and condescending and did nothing when I told them of the smokey room and even told the I had to use my inhaler since I am asthmatic. On top of that, I was not informed of the flooding that occurred and there were loud floor pumps and chaos all throughout the hotel. Also, on the day I checked in, I was asked fo make a $100 deposit with my card (normal for checking in at any hotel), and I was told it will all be returned back to me 3-5 business days after checkout. When I went to checkout, I was given a receipt of $45 that was taken out of my $100 deposit. I stayed there for one night!!! There were so many fees that I was not told about. I called back the next day and expressed my frustration and was met with incompetent and confused responses from the staff. The workers there are not up to par for an expensive place in West Hollywood. They were not accommodating at all. I have worked in customer service over 7 years and know that when I am at work, the customer is always right! I will never be returning here and telling everyone I know do not go to Grafton or Hotel Ziggy or whatever it is called!"
"Beautiful views lots of places to pull off and park very peaceful and quiet even on a beautiful sunny day."
"Sorry, I rarely have a bad time here. Always fun and an adventure, always find what I'm looking for and usually forget to get something I needed - until I'm in the car already halfway home ... ?"